Privacy Policy
Last updated: June 19, 2026
Mayan Wealth Homes is a Riviera Maya real-estate brand operated by RealtyTechFlow. We help buyers from the United States, Canada, and abroad purchase property across the Riviera Maya. This notice explains what personal data we collect, how we use and share it, and the rights you have. For any privacy question, email info@mayanwealthhomes.com.
Information we collect
Information you give us: your name, email, phone number, preferred language, and the property preferences or questions you share through our forms, web chat, SMS, phone, or email. Information collected automatically: basic device and usage data, and first-party analytics about how the site is used. Your conversations with Maya, our automated assistant, may be stored so we can respond to you and improve our service.
How we use your information
To respond to your inquiries and provide real-estate services; to schedule and confirm property viewings; to send guides, listings, or our newsletter when you request them; to operate, secure, and improve the site; and to meet legal obligations, including Mexico's anti-money-laundering (LFPIORPI) requirements where they apply to a transaction.
Legal framework
We handle personal data in accordance with Mexico's Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP) and its regulations.
How we share information
We share personal data only as needed to deliver our services and comply with the law: with the licensed brokers and the notario handling your transaction, with title and escrow providers, and with the service vendors that run our website, communications, scheduling, and analytics. We do not sell your personal data.
Maya, our automated assistant
Maya is an automated (AI) assistant reachable by web chat, SMS, phone, and email. You are told when you are speaking with an automated assistant, and a member of our team is always available to take over.
Cookies and analytics
We use cookies and first-party analytics to operate the site and understand how it is used. See our Cookie Policy for the details and your choices.
International transfers
Some of our service providers operate outside Mexico. Where your data is transferred internationally, we take reasonable steps to protect it consistently with this notice.
Your rights (ARCO)
Under the LFPDPPP you may request Access to, Rectification of, Cancellation of, or Opposition to the processing of your personal data (your ARCO rights), and you may withdraw consent at any time. To exercise these rights, email info@mayanwealthhomes.com and we will respond within the timeframes set by law.
Data retention and security
We keep personal data only as long as needed for the purposes above or as required by law, after which it is deleted or anonymized. We use reasonable technical and organizational measures to protect it against loss, misuse, and unauthorized access.
Changes and contact
We review this notice with Mexican legal counsel and update it as our services evolve; the current version is always posted here with its date. For any privacy question or to exercise your rights: info@mayanwealthhomes.com, +1 438 544 0581, Puerto Morelos, Quintana Roo, Mexico.